Useful Information

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- Sizing Chart
- Delivery Charges
- Payment
- Timescales
- Returns Procedure
- Contact Details

Tip: Providing sizes allow, use one size lower for a closer fitting jersey e.g "M" rather than "L".

Notes: Currently, Reynolds only stock shorts in women-specific sizing.

Delivery Charges and Taxes

The standard prices shown on our website include Value Added Tax (for customers at a UK postal address only) and delivery, posted using the UK Royal Mail service :

  • UK : first class mail - typically 2-7 working days
  • Europe : airmail packet - typically 4-10 working days
  • Rest of the World : airmail packet - typically 5-20 working days

Important: these parcels are NOT tracked once they leave our Birmingham UK site but Reynolds guarantee that your package will be posted after full payment is made and cleared. We also will send an email to the customer at that stage. Reynolds are not responsible for delivery of the package after posting. In our experience, parcels are very rarely lost in transit, although sometimes delays do occur in the postal system. Using the standard postage option is therefore better value for the vast majority of our customers.

If you prefer to get your parcel with a tracking number or require quicker delivery, please ensure you select the "TRACKED" option from our website and check the cost shown before submitting an order.

For tracked shipments, the surcharge for shipping per parcel by a courier service is:

UK £6.95, EU and North America £9.95, ROW £16.95

You are responsible for any local duties or taxes that may be levied although most clothing items are below the level at which additional charges are made. The invoice with each parcel will show the commercial value of the goods.

Payment Details

The prices quoted on the website are in British Pounds Sterling (GBP), and payment can be made using Paypal using our website or via email to our Customer Service department . This allows secure payment using your own Paypal account or a credit card in your local currency, at the current exchange rate.

Typical rate for information : 1.00 GBP = 1.65 USD = 1.15 EUR.

Once payment is confirmed by Paypal , Reynolds will post the items ordered, within a maximum of 2 working days.

Timescales

Reynolds generally pack orders in the warehouse within 2 working days from receipt of the order. Please note any comments on the website regarding stock levels, as we endeavour to flag up if items are out of stock on certain sizes. If you wish to check availability for specific sizes before ordering, please contact us on [email hidden by javascript]

Cancelling an Order - Returns Procedure

It is worth checking the sizing chart before ordering, as label sizes do vary between companies.

You can cancel an order for any reason, within 7 working days of receipt of that order.

We aim to provide excellent customer service. If something goes wrong, please email us at [email hidden by javascript] and let us know of any issues first.

We will accept pre-authorised returns and will confirm via email to you the details on how the clothing should be returned, at our cost. The clothing must be unworn (apart from a trial fitting), with the original wrapper, and with tags still attached.

On clothing items, for hygiene reasons, Reynolds cannot accept returns on clothing that has been worn.

We offer a one year warranty on clothing from the date of purchase, used for normal cycling events.

Reynolds will process refunds promptly, to the same customer account from which payment was made.

Contact Details

For queries please email us on [email hidden by javascript] if you have not heard anything from us after the timescales indicated above. This address can also be used for general queries on our clothing range that are not mentioned in the website.

The company address is:

Reynolds Technology Ltd
Building 21, Shaftmoor Industrial Estate
226 Shaftmoor Lane
Birmingham B28 8SP.
England
Tel + 44 121 7773 853
VAT number GB 747 566 980

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